ARCADIA PRIVACY POLICY

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

Phone numbers and SMS consent will never be shared with third parties or affiliates under any circumstances.

Types of SMS Communications

If you have consented to receive SMS  from Arcadia Living, you may receive text messages related to admission/marketing, or employment inquiries. 

Below are examples:

• Admissions/Marketing: Updates on available beds, upcoming events, tours, and conversations regarding your loved ones' admission.
• Employment Inquiries: Information about your application status, onboarding materials, or other employment-related updates.

Once you consent to receive text messages, our team may use SMS to communicate and converse with you regarding your inquiry.  You may expect to receive an SMS message monthly, unless engaged in a conversation text. Message and data rates may apply.

Once you opt-in and initiate a conversation through text messages, you will always have an option to opt-out at any time by replying “STOP”.   Once you opt out, no further communication will be sent.

1. Consent for SMS Communications
   Upon providing consent to receive SMS communications from us, we want to assure you that your phone number and consent will never be shared with third parties or affiliates for marketing purposes. Your information is used solely for communication with you.
2. Types of SMS Communications
   After you consent, we will send messages regarding appointments, cases, or deliveries you have requested. Examples of these messages include:
   • Customers and Guests: Updates on orders, deliveries, and other relevant information.
   • Job Applicants: Information about the status of your application.
   • Reminders: Notifications regarding scheduled appointments.

1. Standard Messaging Disclosures
   To opt-out of receiving SMS messages, simply reply with the word "STOP." For further assistance, reply "HELP."
2. Sample Response for "HELP" Requests
   If a customer replies with "HELP," send a response like:
   "For further assistance, you may visit our website at [URL] or call us at 888-898-4591."
3. Message Frequency
   On average, you may receive between 5-10 messages per day, though this may vary depending on your requests.
4. Example Messages
   Below are sample messages that include the necessary disclosures:
   • “Thanks for signing up! Stay tuned for exclusive updates and offers from Arcadia. Reply STOP to opt-out from the Arcadia, message data rates may apply, messaging frequency may vary, text HELP for assistance.”
   • “Hey! Your order is confirmed. We'll notify you when it's ready for pickup. Reply STOP to opt-out from the Arcadia, message data rates may apply, messaging frequency may vary, text HELP for assistance.”
   • “Great news! Your discount is ready. Use code SAVE20 at checkout for 20% off your next purchase! Reply STOP to opt-out from Arcadia message data rates may apply, messaging frequency may vary, text HELP for assistance.”

When submitting a form on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience and so we can contact you.

We collect information from you when you subscribe to a newsletter, respond to a survey, fill out a contact form, use live chat or enter information on our site.

The information we collect is not shared with third parties or affiliates. 

We may use the information we collect from you for marketing communications or to improve your experience in the following ways:

• To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To improve our website in order to better serve you.
• To allow us to better service you in responding to your customer service requests.
• To send periodic emails regarding products or services you are interested in.
• To follow up with you after correspondence (live chat, email or phone inquiries).

We do not use vulnerability scanning and/or scanning to PCI standards.
We never ask for credit card numbers.
We may use malware scanning but can not guarantee that are site is always free of malware due to the nature of web security.

Your personal information is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, the site is encrypted via Secure Socket Layer (SSL) technology.

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
We do not include or offer third-party products or services on our website.